Support
How can we help?
Questions, bugs or ideas: write anytime. A real person reads every message, usually within 2–3 days.
Write to us
Email support@cetulean.com
To help us help you, include: the game, your phone model, the iOS/Android version, and what happened. A screenshot is always welcome.
Starthread
Will I lose my progress if I delete the app?
Yes. Your progress, Stardust and constellations are saved only on your phone, so deleting the app or resetting the phone erases them. Updating the app is safe. Cloud save is on our list.
How do I restore my Supporter Pack on a new phone?
Open the Journal (☰) → Shop → Restore purchases. Use the same Apple ID or Google account you bought it with.
I bought something by mistake. Can I get a refund?
Refunds are handled by the store, not by us. On iPhone, go to reportaproblem.apple.com. On Android, open Google Play → profile → Payments & subscriptions → Budget & history. If anything goes wrong, email us and we'll help.
The owl's video finished but I didn't get my fireflies.
Sorry about that! Close and reopen the game first. If the fireflies still aren't there, email us with the time it happened and we'll make it right.
How do I turn off the sounds, music or vibration?
Journal (☰) → More → Settings. Each one has its own switch.
Does Starthread collect my data?
By default it collects nothing about you. Anonymous play statistics are off until you switch them on in Journal → More. Rewarded videos are shown only when you tap the owl. Details are in our privacy policy.
A level feels too hard.
Tap the firefly (✧) for a gentle hint: you get 3 free every day, and the owl brings more. Every fifth level is a smaller "breather", and you can also play the Daily Sky (☀) for a change of pace.
General
Do your games need an internet connection?
No. Our games are designed to play fully offline. A connection is only needed for purchases and optional videos.
Are your games free?
Yes. Every game is completely playable for free. Purchases are optional extras (cosmetics, a Supporter Pack, or a tip) for players who want to support the studio.
Can I suggest an idea or report a typo?
Please do: support@cetulean.com. Many of the best ideas come from players.
How do I delete data you might have about me?
Email support@cetulean.com with the subject "Privacy request". See your rights for what we can do.